Privacy & Cookie Policy
1. Introduction
Matt Hipsley Pty Ltd t/as Salty Surf Housings (“Salty”, “we”, “our”) is an Australian company dedicated to protecting your personal information and informing you about how we use it. This Privacy and Cookie Policy applies to your use of Salty’s services, including our website and any related services (the “Platform”). It should be read together with our Terms of Use. We may update this Policy from time to time. If you continue to use the Platform after changes take effect, you agree to the updated version.
2. Information Collected
We collect both personally identifiable information (“PII”) and non-personally identifiable information (“Non-PII”).
Examples of PII: name, email, phone number, address, business information, billing/shipping details, and payment information (processed by third-party providers).
Examples of Non-PII: IP address, browser type, device type, browsing activity, search history, and anonymised usage data.
3. Use of Your Information
We will never sell your information without permission. We may use your information to:
– Provide and improve our services
– Process transactions
– Respond to enquiries
– Send service updates and marketing (with consent where required)
– Comply with legal obligations
– Protect rights, safety, and property
– Research, training, and product improvement
4. Anonymised Data
We may aggregate and anonymise data for internal research and reporting purposes. Once anonymised, it cannot be traced back to you.
5. Accessing, Editing, and Removing Your Information
You may access or edit information in your account. You may request deletion or modification by emailing hello@saltysurfhousings.com. We may retain limited data for compliance or legal purposes.
6. Data Retention
We keep personal information only as long as necessary:
– Customer accounts: until deletion
– Transaction records: 7 years (tax/legal)
– Marketing data: until consent is withdrawn
After expiry, data is securely deleted or anonymised.
7. Cookies and Tracking
We use cookies and similar technologies to improve your browsing experience. For EU/EEA users, we provide a cookie banner to request consent before placing non-essential cookies (e.g. analytics, marketing). You can withdraw consent at any time via browser settings or our cookie management tool.
8. Third Party Access to Your Information
We may share your data with trusted third-party providers such as payment processors, IT providers, and logistics partners. These parties are bound by contractual obligations consistent with this Policy.
9. Law Enforcement
We may disclose your information if required by law, subpoena, or court order, or if necessary to protect rights, safety, or property.
10. Children’s Privacy
We do not knowingly collect data from anyone under 18. For U.S. residents, we comply with COPPA and do not knowingly collect information from children under 13. If we discover such data, we will delete it promptly.
11. International Data Transfers
We may transfer your data outside Australia, including to the EEA and USA. Where required by GDPR, we use safeguards such as EU Standard Contractual Clauses or adequacy decisions.
12. Security Measures
We use SSL encryption and access controls to protect data. However, no system is fully secure and you use the Platform at your own risk.
13. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
14. Your Rights Under GDPR (EEA Residents)
If you are in the EEA, you have rights including:
– Right to be informed
– Right of access
– Right to rectification
– Right to erasure (“right to be forgotten”)
– Right to restrict processing
– Right to data portability
– Right to object
– Right to withdraw consent at any time
Legal bases for processing include: consent, contract performance, legal obligations, and legitimate interests.
15. Your Rights Under CCPA/CPRA (California Residents)
California residents have rights including:
– Right to know what personal information we collect, use, disclose, or sell
– Right to request deletion
– Right to opt out of sale/sharing (note: we do not sell your data)
– Right to non-discrimination for exercising rights
You may exercise these rights by contacting hello@saltysurfhousings.com.
16. Opt Out of Marketing Communications
You may unsubscribe from marketing emails at any time by using the opt-out link or contacting us directly.
17. Amendments
We may amend this Policy from time to time. Updates will be posted with a new effective date.
18. Contact Information
Matt Hipsley Pty Ltd t/as Salty Surf Housings
Wollongong, NSW, Australia
Email: hello@saltysurfhousings.com
19. Cookie Policy
Cookies are small text files placed on your device to help websites function and improve user experience. We use cookies to:
– Remember your preferences
– Improve site performance
– Process transactions
– Analyse site usage
– Personalise marketing (with consent where required)
Types of cookies:
– Essential cookies (required for site functionality)
– Analytics cookies (help us understand usage)
– Marketing cookies (used to deliver personalised content)
For EU/EEA users, non-essential cookies require your consent. You can manage cookies through your browser or our cookie management tool. Blocking cookies may affect site functionality.
